Too many types of equipment and not enough experts?
Get the help you need with Equipment Experts On Demand,
Remote Support, and Step-by-Step Instructions.
Bühler used our Assisted Reality and quickly realized a 35% improvement in efficiency, saving them $30k a day.
Our Experts
We only work with the top 3% of experts. Get real time assistance with our top of the field experts in:
- Bulk Packaging
- Equipment
- Process Equipment
- Material Handling Equipment
- Manufacturing Equipment
- And much more!
As an expert, get paid for the knowledge you already have and support technicians through live calls and work instructions.
Apply to become an expert and a member of our team will be in touch.
Access Equipment Experts and Technical Assistance Anytime, Anywhere
New Forge Knowledge Place is an online marketplace where technical experts share their knowledge on demand.
Users can simply search through a database of technical experts and schedule a call for remote help, anywhere in the world, in real time. Through New Forge Knowledge Place, users can also buy or rent pre-made work instructions made by experts in their field. These include ready-to-use SOPs, inspection processes, manufacturing workflows, and much more.
Access Skilled Experts, Reduce Machine Downtime With One Click
Imagine implementing a way to quickly resolve technical issues, get immediate support of an expert to help with manufacturing equipment installations, and have access to technical support at any time.
With New Forge Knowledge Place, you can accomplish all of these things and more.
Instead of waiting hours or days for an outside technician to be on-site at your business, New Forge Knowledge Place allows you to have immediate assistance (saving you time and avoiding potential money loss due to unexpected production downtime)
Customers have reported significant travel budget reductions up to 55%, along with notable enhancements to their uptime, which can increase by as much as 36%.
A solution Trusted by:
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The platform can help your business by providing remote assistance from expert to your technicians and reducing downtime for equipment maintenance and troubleshooting. With the help of augmented reality and the expert AI, end-users can receive real-time support from experts regardless of their location. This can result in faster problem resolution and increased efficiency for your business.
The cost of using the platform will depend on the specific features and services that your business requires. For live calls – the experts set their own rate for the type of assistance they are providing. There is a $120 minimum rate for any skilled assistance provided. The end-users are charged for the time spent with the expert and the platform pays the expert based on that time.
To hire an expert on the platform, you can search for available experts through the platform’s search function and schedule a remote assistance session. Alternatively, you can submit a support request through the platform support board and have an expert recommended to you.
Yes, New Forge experts provide written work instructions, manuals, videos and other media for repairing specific equipment. These instructions are found through the AI-powered work instructions search. The AI searches through manuals, articles, and other sources to provide end-users with detailed instructions for maintenance and repair procedures.
Yes, New Forge experts can help with equipment installation, startups, repair and regular maintenance. The experts can provide guidance and support for setting up equipment correctly and safely.
New Forge experts can provide assistance with a wide range of manufacturing and logistics equipment, including but not limited to: robotics, conveyors, palletizers, packaging machines, and forklifts.
Yes, the platform can be customized to fit your needs. New Forge can work with you to tailor the solution to meet your specific requirements, whether that includes integrating with other systems or developing custom features.
New Forge takes security seriously and employs various measures to ensure that the platform is secure. These measures include data encryption, access controls, and regular security audits. Additionally, New Forge complies with industry standards for security and privacy, such as ISO 27001 and GDPR.