Have questions about what we do or the technology we offer? Find the answers here. 


NewForge can help your business by centralizing and streamlining knowledge transfer, improving work instruction creation, and boosting overall productivity through AI and AR-powered solutions.

Yes, NewForge provides work instructions for repairing specific equipment. These instructions are found through the AI-powered work instructions search. The AI searches through manuals, articles, and other sources to provide end-users with detailed instructions for maintenance and repair procedures.

Yes, the platform can be customized to fit your needs. New Forge can work with you to tailor the solution to meet your specific requirements, whether that includes integrating with other systems or developing custom features.
New Forge takes security seriously and employs various measures to ensure that the platform is secure. These measures include data encryption, access controls, and regular security audits. Additionally, New Forge complies with industry standards for security and privacy, such as ISO 27001 and GDPR. .

Yes! We can integrate to data driven systems through 3 methods: API calls, Middleware, or Direct SQL. Reach out to us to learn more.

ExpertAI & Artificial Intelligence

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that can perform tasks typically requiring human cognition, such as learning, problem-solving, decision-making, and natural language processing. It encompasses various technologies like machine learning, deep learning, and neural networks, enabling systems to analyze data, recognize patterns, and make autonomous decisions.

Our platform, NewForge Knowledge Place, utilizes AI to facilitate swift and accurate knowledge transfer. 
Our AI captures knowledge through the information uploaded to it (manuals, documents, recordings & more) and generates instructions anyone can follow.

2 ways! 1. ExpertAI only generates feedback based on the knowledge that it has access to. It doesn’t access the internet for answers or make up solutions. It only references documentation and media that you (or someone in your enterprise) has uploaded. 

2. ExpertAI has a feedback loop built into it! The AI will ask for your feedback on everything it provides you with and learn from the feedback you give it. 

Very secure! You have control of who can view any documents or media that you upload. For example, as an enterprise, you can choose to make a document you upload private so only members of your enterprise can view it. ExpertAI will only pull from what you upload when that user has access to it. 

Of course! We can export into any data-driven system. For example, LMS & CMMS. 

Augmented Reality & Smartglass devices

Assisted Reality refers to technology that superimposes a computer-generated image onto a user’s view of the real-world. Check out our blog post to learn more about how it’s being used today.

Our simplified answer is the 3 S’s: Simplicity, Speed, & Safety. Smartglasses allow your frontline to get the knowledge they need right in their line of sight all while being hands-free to complete their task. Check out our blog post on the topic to learn more.

No! We’re device agnostic, meaning you can use our platform on any device of your choosing, whether that’s phone, tablet, or smartglasses. 

We can all benefit by freeing our hands to maintain situational awareness, but specifically workers who need their hands free to do their work and who want to be connected to their workforce and data will benefit greatly. Smart Glass Devices are designed for those who want hands-free computing and connectivity. 

Android 8.1. It is specially modified to “hands-free” your Android application. 

Smart glass devices provide a hands-free, voice-activated user interface (UI) to start a support call, talk through the issue at hand and complete the call all while remaining hands free. The speech command recognition is designed to work in extremely noisy environments. Using speech commands and head-tracking, the device literally frees your hands to effectively accomplish critical tasks with the support of experts from anywhere in the world. .
The device was designed for you to maintain full situational awareness, so no, the devices are purposefully designed to sit just below/above your line of sight, about one inch away from your eye, allowing you to retain full horizontal peripheral vision.

Absolutely! Both the HMT-1 and M400 can be used with eyewear, especially when used with hardhat connections which allows for any type of prescription or safety glasses. Hard hat connectors can be found here. The HMT-1 can be used as-is with any glass wear you desire. The M400 does have the option of prescription ready safety frames also.

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We never sell your personal information, and give you controls over who has access

We are committed to protecting your data from third parties. That’s why it’s our strict policy to never sell your personal information to anyone.