Category: Use Cases

Executive Summary: Discover how Bühler, a global leader in Manufacturing Equipment Building, revolutionized their customer support experience and achieved significant cost savings by implementing BühlerVision, a white-labeled remote support solution powered by NewForge. This white paper explores the challenges faced by Bühler, the solution implemented, the key benefits realized, and the impact on customer satisfaction…

B/S/H Home Appliance Group, a global leader in home appliances, faced challenges in training, work standardization, and quality enhancement. With traditional methods like job shadowing and minimal documentation, they found inefficiencies, errors, and a heavy reliance on tribal knowledge. Recognizing the need for a change, B/S/H implemented New Forge’s platform to transform their processes. This…